Lead Researcher: Steve Jacob, Full Professor
The Research Chair on Public Administration in the Digital Age aims to contribute to the development of scientific knowledge about the challenges posed by digital technologies in the context of public administration and the repercussions of these digital transformations on public service employees, on service delivery and on the relationship with the public.
Digital technologies are redefining the way services are produced and delivered and transforming the interactions between public administrations and their users with, among other things, the deployment of platforms and the dematerialization of activities through procedures for transmitting and processing information electronically (e.g., dematerialized invoicing or tax returns). The tasks of public service employees will rapidly evolve in this new environment, where professional qualities such as adaptability, flexibility and agility are essential.
In partnership with the Secrétariat du Conseil du trésor, the mission of the Research Chair on Public Administration in the Digital Age is to produce cutting-edge knowledge on the effects of digital transformations. The Chair is powered by the Academy of Digital Transformation (ATN). By placing people at the heart of its approach, the ATN enables employees and managers to acquire the knowledge and develop the skills needed to meet the challenges posed by the massive arrival of digital technology. It offers organizations the opportunity to take on a real role as a builder by becoming actively involved in the co-creation of multidisciplinary training programs anchored in their new digital reality.
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